Privacy POLICY

CMA Australia is committed to protecting the privacy of everyone who visits our website or reaches out to us for support. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

CMA Australia is a volunteer-run, not-for-profit fellowship. We are not a business. We do not sell products, charge membership fees, or engage in commercial activity. Our website exists solely to help people find support and access meetings.

1. WHO WE ARE

Crystal Meth Anonymous Australia (CMA Australia) is an Australian-based committee responsible for organising CMA fellowship meetings and services in Australia. CMA is modelled on the 12-step principles of Crystal Meth Anonymous, a worldwide fellowship.

For privacy enquiries, you can contact us via the Contact page on our website: cma-australia.org.au/connect

2. WHAT INFORMATION WE COLLECT

2.1 Information you provide voluntarily

If you use our contact form or reach out to us directly, you may provide:

• Your name (first name or preferred name only; you do not need to provide your surname)
• Your email address or phone number
• A message or enquiry

You are never required to use your legal name. CMA’s tradition of anonymity means you can contact us using a first name, a preferred name, or no name at all.

2.2 Information collected automatically

Like most websites, our website may automatically collect basic technical information when you visit, including:

• Your IP address (used for security and to understand general visitor location at a country/state level)
• Browser type and version
• Pages visited and time spent on the site
• Referring website (how you arrived at our site)

This data is collected through Webflow (our website platform) and is used solely for the purpose of maintaining and improving the website. We do not use this data to identify individuals.

2.3 Cookies

Our website uses cookies — small text files stored on your device — to help the website function correctly. These may include:

• Essential cookies required for the site to operate (e.g. session management)
• Analytics cookies used to understand how visitors use the site in aggregate (e.g. which pages are most visited)

We do not use advertising cookies or track your activity across other websites. You can manage cookie preferences through the cookie consent notice displayed when you first visit our site, or through your browser settings.

3. HOW WE USE YOUR INFORMATION

We use the information we collect only for the following purposes:

• To respond to your enquiry or message
• To provide information about meetings, resources, or support
• To maintain and improve our website
• To ensure the security and integrity of our online services

We do not use your information for marketing, profiling, or any commercial purpose.

4. WHO WE SHARE YOUR INFORMATION WITH

We do not sell, rent, or trade your personal information to any third party.

We may share limited information with trusted service providers who help us operate our website, including:

• Webflow Inc. — our website platform provider (webflow.com)
• Email service providers used to receive and respond to contact form submissions

These providers are engaged solely to perform services on our behalf and are required to handle your data securely and in accordance with applicable privacy laws.

We may also disclose information if required to do so by law, or if we believe disclosure is necessary to protect the safety of any person.

5. ANONYMITY AND SENSITIVITY

We understand that many people who visit our website are dealing with deeply personal and sensitive circumstances. We take this seriously.

CMA’s traditions value anonymity. We encourage you to share only what you are comfortable sharing. You do not need to provide your full name, your location, or any identifying information to access our website, find a meeting, or contact us.

Any information you share with us is treated with discretion and used only to assist you.

Health-related information you disclose in a message to us (for example, details about your substance use or recovery) is treated as sensitive information under the Privacy Act 1988 (Cth) and is handled with additional care.

6. DATA STORAGE AND SECURITY

Your information is stored on secure servers managed by our website and email service providers. We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure.

As a volunteer-run organisation, we do not have the resources of a large corporation. We are honest about this: while we implement reasonable safeguards, no system is completely secure. If you have concerns about sharing sensitive information online, we encourage you to contact us by phone instead.

We retain contact form submissions only for as long as necessary to respond to your enquiry. We do not maintain long-term records of individual visitors.

7. YOUR PRIVACY RIGHTS

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information
• Request that we delete your information (subject to any legal obligations)
• Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us via our website. We will respond to requests within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. THIRD-PARTY LINKS

Our website may contain links to external websites, including CMA World Services and other recovery resources. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

9. CHILDREN’S PRIVACY

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the effective date noted at the top. We encourage you to review this policy periodically.

11. CONTACT US

If you have questions, concerns, or requests relating to this Privacy Policy, please reach out via:

• Website: cma-australia.org.au/connect
• Phone: 0439 142 822

We are a volunteer team and will do our best to respond promptly.